Our solution came down to a mix of great process and effective use of offshore labor.
It was always part of the plan to employ offshore. So initially we hired in the most popular market for offshore labor but encountered many issues. Poor internet, poorly motivated employees, large communication issues and poor quality of work.
On a friend's recommendation, we decided to try the Philippine market. It wasn’t something we had considered before, but we were looking for a change. The impact on our business was immediate and game-changing.
We found a team that was not only passionate and excellent in communication but also proactive in improving our systems. Take Mark, for example. On his first day, he was already suggesting ways to streamline our processes.
And it didn’t stop there. The quality of work was outstanding, they handled interactions with our Australian clients seamlessly, and most importantly, we could trust them.
The energy of our offshore team feels just like our home team. In my ten years of working with different markets, I’ve never experienced this level of teamwork and connection. It’s truly something special.
Feel secure in the knowledge that you're working with an Australian-based company, run by local professionals. Our headquarters are nestled in Brisbane's West End, where all transactions are seamlessly conducted in Australian dollars. Furthermore, we eliminate the stress of navigating through Philippines complex HR rules, ensuring a smooth and hassle-free business experience for you.
Unlike most accountants, we have no spent our entire career giving advice from 100 feet with no exposure. We have all worked in the engine room and completely understand the value of every $ and decision. You will never get an email saying “we emailed you this 5 months ago - not our fault” or “pls pay this $15k ATO bill tomorrow”
1/27 Mayneview St, Milton QLD 4064
0436 926 678
ABN 37 623 908 118
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